At OntogenDigital, we strive to provide excellent digital marketing services and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. This refund policy outlines the guidelines and procedures for requesting and obtaining a refund for our services. Please read this policy carefully before making a purchase or requesting a refund.
1. Eligibility for Refunds:
1.1. Our refund policy applies to digital marketing services provided by OntogenDigital.
1.2. Eligibility for a refund is determined on a case-by-case basis and depends on the specific circumstances of each situation.
1.3. Refunds are not applicable for completed services or projects.
2. Refund Requests:
2.1. To initiate a refund request, the customer must contact OntogenDigital's customer support team in writing, providing details of the reason for the refund request.
2.2. Refund requests must be submitted within 30 days of the purchase or completion of the project, whichever comes first.
2.3. All refund requests will be thoroughly reviewed by our team.
3. Non-Refundable Services:
3.1. The following services are non-refundable:
a) Customized digital marketing strategies or plans developed specifically for the client's business.
b) Consultation services provided by our experts.
c) Any third-party expenses incurred during the project.
4. Refund Approval:
4.1. Refunds will be approved in the following circumstances:
a) Failure to initiate or complete the agreed-upon services by OntogenDigital within the agreed timeline.
b) Substantial deviation from the agreed-upon services or deliverables.
4.2. OntogenDigital reserves the right to either offer a refund or provide additional services to rectify the issue, depending on the specific circumstances.
5. Refund Disbursement:
5.1. Once a refund request is approved, the refund will be processed within 15 business days.
5.2. Refunds will be made through the original payment method used during the purchase.
5.3. Any third-party transaction fees incurred during the refund process will be deducted from the refund amount.
6.1 Either party may terminate this Agreement by providing written notice to the other party.
6.2 In the event of termination, the Client will be responsible for paying any fees or expenses incurred up to the termination date.
6. Modifications to the Refund Policy:
6.1. OntogenDigital reserves the right to modify or update this refund policy at any time.
6.2. Any changes to the policy will be effective immediately upon posting the updated version on our website.
Please note that this refund policy is provided as a guide to help you understand our practices. If you have any questions or concerns regarding refunds or our services, please contact our customer support team for further assistance.