At Ontogen Digital, we understand that business requirements and project priorities may change over time. We aim to maintain transparency and flexibility when it comes to service cancellations. This Cancellation Policy outlines the terms and procedures for cancelling services engaged with OntogenDigital.
1. Scope of Policy
1.1. This policy applies to all digital marketing services provided by OntogenDigital, including website development, SEO, social media marketing, branding, paid advertising, and other related services.
1.2. By purchasing or engaging with our services, clients agree to the cancellation terms outlined in this policy.
2. Cancellation Requests
2.1. Clients who wish to cancel a service or project must submit a written cancellation request to OntogenDigital's customer support team.
2.2. The cancellation request must include the client's name, project or service details, and the reason for cancellation.
2.3. All cancellation requests will be reviewed by our team, and clients will be informed about the applicable cancellation procedure.
3. Cancellation Before Project Commencement
3.1. Clients may request cancellation before the commencement of the agreed services or project.
3.2. Cancellation requests received before work begins will be reviewed based on the applicable service agreement and payment terms.
3.3. Any refund eligibility arising from such cancellation will be governed separately by our Refund Policy.
4. Cancellation After Project Commencement
4.1. Once work has commenced, clients may request cancellation by providing written notice to OntogenDigital.
4.2. In such cases, the client will be responsible for any work completed, resources utilized, and expenses incurred up to the effective cancellation date, in accordance with the agreed terms.
4.3. Cancellation of an ongoing project does not automatically release the client from outstanding payment obligations.
5. Cancellation of Ongoing Services
5.1. For recurring or ongoing services, including monthly digital marketing or maintenance services, clients must submit a written cancellation request before the next billing cycle.
5.2. The effective cancellation date will be determined based on the agreed service terms and billing arrangements.
5.3. Any services already delivered or billing obligations incurred before the effective cancellation date will remain subject to the agreed payment terms.
6. Cancellation by OntogenDigital
6.1 Either party may terminate this Agreement by providing written notice to the other party.
6.2 In the event of termination, the Client will be responsible for paying any fees or expenses incurred up to the termination date.
6. Modifications to the Refund Policy:
6.1. OntogenDigital reserves the right to suspend or terminate services in cases involving non-payment, breach of agreed terms, misuse of services, or inappropriate client conduct.
6.2. Wherever applicable, clients will be notified of the cancellation or termination and any outstanding obligations.
6.3. Any financial adjustments arising from such termination will be handled in accordance with the applicable service agreement and Refund Policy.
7. Policy Updates
7.1. OntogenDigital reserves the right to modify or update this Cancellation Policy at any time.
7.2. Any changes will become effective upon publication of the revised policy on our website.
8. Contact Us
For cancellation requests or any questions regarding this policy, please contact our customer support team through the contact details provided on our website.